Rentsevak ("Rentsevak", "we", "us", or "our") provides property management and rental services in Hyderabad, India. This policy explains what personal information we collect from landlords, tenants, and visitors to rentsevak.com, why we collect it, and how it is used and protected.
1. Information We Collect
- Contact details — name, phone number, email address, and property address, submitted through our contact, list-property, or account forms.
- Identity and verification documents — government ID and address proof collected from tenants for mandatory police verification and from landlords for ownership verification, as required under Telangana rental regulations.
- Property information — details you provide about a property being listed, including photographs, floor plans, rent, and amenities.
- Payment information — rent, deposit, and fee transaction records. Card and bank details are processed directly by our payment gateway partners; Rentsevak does not store full card numbers.
- Usage data — pages visited, device and browser type, and general location, collected automatically via Google Analytics when you browse rentsevak.com.
2. How We Use Your Information
We use the information above to list and market properties, screen and verify tenants, prepare rental agreements, collect and disburse rent, coordinate inspections and maintenance, respond to enquiries, and improve the performance and content of our website. We do not use your personal information for any purpose unrelated to delivering our property management services without asking you first.
3. Who We Share Information With
We do not sell your personal information. We share it only where necessary to deliver our services, with:
- Local police authorities, for mandatory tenant verification.
- Vetted maintenance technicians and vendors, limited to the property and issue details needed to complete a repair.
- Payment gateway and banking partners, to process rent and deposit transactions.
- Legal counsel, where required to draft agreements or resolve a dispute.
- Government or regulatory authorities, where required by law.
4. Cookies & Analytics
Our website uses Google Analytics to understand how visitors use rentsevak.com, using cookies and similar technologies. This data is aggregated and does not directly identify you. You can disable cookies in your browser settings, though some site features may not work as intended.
5. Data Retention
We retain tenant and landlord records for as long as an active tenancy or management agreement continues, and for a reasonable period afterward to meet legal, accounting, and dispute-resolution requirements. You may request earlier deletion of your data as described in Section 7, subject to any legal retention obligations.
6. Data Security
We restrict access to identity documents and payment records to team members who need them to perform their role, and we work with reputable, security-conscious infrastructure and payment providers. No method of storage or transmission is completely secure, and we cannot guarantee absolute security.
7. Your Rights
You can ask us to access, correct, or delete the personal information we hold about you, or to stop using it for a particular purpose, by emailing us at Rentsevak@rentsevak.com. We will respond within a reasonable time, subject to any documents we are legally required to retain (for example, records tied to an active tenancy or verification obligation).
8. Children's Privacy
Our services are intended for adults entering into rental or property management arrangements. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this policy as our services evolve. Material changes will be reflected by updating the "Last updated" date at the top of this page.
10. Contact Us
For any questions about this Privacy Policy or how your data is handled, contact us at Rentsevak@rentsevak.com or +91 91600 01764, or visit our contact page.